terms of service

Terms of Service Introduction

At Sticks Like Shit, we believe life is too short for complicated legal jargon. That’s why we’ve cut out the bullshit from our Terms of Service, keeping things clear, transparent, and easy to understand. These terms outline the rules and guidelines for using our website and services, ensuring a smooth and fair experience for everyone involved.

The purpose of these Terms of Service is to protect both you, our valued customers, and us as the service provider. By clearly defining our rights and responsibilities, we aim to foster a trustworthy relationship and give you confidence when engaging with our services.

We encourage you to read through these terms carefully and reach out if you have any questions or need clarification. Your understanding is important to us, and we’re here to help!

Introduction

These terms and conditions shall govern your use of our website.

By using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

If you register with our website, submit any material to our website, or use any of our website services, we will ask you to expressly agree to these terms and conditions.

You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

Permisions to use Website

You may:

View pages from our website in a web browser.
Download pages from our website for caching in your browser.
Print pages from our website for your personal and non-commercial use, as long as it’s not excessive or systematic.
Stream audio and video files from our website using the media player provided.
Use our website services through a web browser, while keeping in mind the other provisions of these Terms of service.

However, except as allowed above or in other parts of these Terms of service, please don’t download or save any material from our website to your computer.

You may only use our website for your personal and business purposes. Please don’t use it for any other purposes.

Unless we say otherwise in these Terms of service, please don’t edit or modify any material on our website.

Unless you own or control the rights to the material, you must not:

Republish material from our website (including on another website).
Sell, rent, or sub-license material from our website.
Show any material from our website in public.
Exploit material from our website for commercial purposes.
Redistribute material from our website.
business or organisational project

That said, you are welcome to share our email newsletters and social media posts!

We also reserve the right to suspend or restrict access to our website or certain areas and functionalities for various reasons, such as server maintenance or updates. Please don’t attempt to bypass any access restrictions we may have in place.

Missuse of Website

We want to keep our website safe and enjoyable for everyone. Therefore, you agree not to:

Use our website in any way that may cause damage or impair its performance, availability, accessibility, integrity, or security.
Engage in any unlawful, illegal, fraudulent, or harmful activities while using our website.
Hack or tamper with our website in any way.
Probe, scan, or test our website’s vulnerability without our permission.
Circumvent any authentication or security systems or processes related to our website.
Use our website to copy, store, host, transmit, send, publish, or distribute any material that contains or is linked to malicious software, including spyware, viruses, or Trojan horses.
Place an unreasonable load on our website’s resources, including bandwidth, storage, and processing capacity.
Decrypt or decipher any communications sent to or from our website without our permission.
Conduct any systematic or automated data collection activities, such as scraping or data mining, on or in relation to our website without our express written consent.
Access or interact with our website using any automated means, such as robots or spiders, except for search engine indexing.
Use our website in any manner other than through our public interfaces.
Disregard the directives set out in our website’s robots.txt file.
Use data collected from our website for any direct marketing activities, including email, SMS, or telemarketing.
Do anything that interferes with the normal use of our website.

You also agree to ensure that all information you provide to us through our website is true, accurate, current, complete, and not misleading.

Use on Behalf of an Organisation or Company

If you are registering an account on behalf of an organisation or company, you confirm that you have the authority to bind that organisation or company to these Terms and Conditions. By registering in this capacity, you agree that references to “you” or “your” in these Terms shall include both you as an individual and the organisation you represent. You are responsible for ensuring that all activities conducted under the account comply with these Terms, and you agree to indemnify us for any claims arising from your use of the services on behalf of the organisation.

Registration and Accounts

You can register by filling out the account registration form on our website and confirming your email through the link we’ll send you.

Please keep your account just for you—don’t share access with anyone else. If you ever suspect someone else is using your account, let us know right away.

And remember, only use your own account to log in, unless you’ve been given clear permission to access another.

User Login Details

When you register for an account on our website, you will be asked to choose a user ID and password. Here are a few important points to keep in mind:

User ID: Your user ID should not be misleading and must comply with our content rules. You must not use your account or user ID to impersonate anyone.
Password Confidentiality: It’s essential to keep your password confidential.
Immediate Notification: If you become aware of any disclosure of your password, please notify us in writing immediately.
Responsibility: You are responsible for any activity on our website that arises from not keeping your password confidential. This means you may be held liable for any losses that result from such a failure.

Cancellation and Suspension of Account

We may occasionally need to make changes to your account, temporarily suspend it, or even cancel it. If we ever need to cancel a service you’ve paid for and you haven’t broken any of these terms, we’ll refund any fees for services due after the cancellation date. We’ll always give you reasonable notice if we’re canceling your account.

If you’d like to cancel your account, you can do so through your account settings on our website. Please note that if you choose to cancel, no refunds will be provided for any remaining time on your current subscription.

Subscriptions

To enjoy our services, you must subscribe and pay the applicable fees during or after registration. Once you order, we’ll acknowledge it and confirm your order, establishing our contract for services.
Subscriptions are on a 30-day rolling renewal basis, and you can cancel at any time before the next renewal date without penalties.
As long as your account is active, you’ll have access to your subscription features.
We may change the benefits of subscriptions and will notify you in writing if a change significantly affects your value or functionality. You can cancel if this happens, and we’ll refund you for any amounts paid after cancellation.

Changing Your Subscription

You may change your subscription tier at any time to suit your needs. However, to maintain the consistency of service and ensure proper allocation of resources, any change in subscription tier requires a minimum commitment of 90 days before you can switch to another tier.

Details of Changes:

Upgrading: If you choose to upgrade to a higher subscription tier, the new services and features will be available to you as soon as the 90-day minimum commitment has been met for your current tier.
Downgrading: Should you wish to downgrade to a lower subscription tier, this change will take effect after your current 90-day commitment period ends.

If you have questions about your eligibility to change tiers or wish to discuss your options, please reach out to our support team for assistance.

Fees

Our fees for subscription services are set out on our website and apply to our 30-day rolling billing cycle.

VAT: All fees listed are either inclusive or exclusive of VAT as indicated on our website.
Payment: Subscription fees are billed in advance and must be paid in full using the payment methods provided on our website.
Fee Adjustments: We may adjust our fees from time to time by updating them on the website. However, any fee changes will only apply to new billing cycles and won’t impact any services you’ve already paid for.
Disputed Payments: If you believe there’s an issue with any payment, please reach out to us immediately with full details so we can look into it.
Unjustified Charge-Backs: If a charge-back is made without just cause, you’ll be responsible for covering the following within 7 days:
- The amount of the charge-back
- Any fees from our bank or payment processors
- An administration fee of £25 (including VAT)
- Our reasonable costs incurred in resolving the issue, including legal and debt collection fees.

Service Suspension: If there’s an unpaid amount due, we may suspend or discontinue your access to our services until payment is resolved.
Set-Offs: We may occasionally set off any outstanding amount you owe against any credits or amounts owed to you. You’ll receive written notice if this occurs.

Payment Terms

Our services are offered exclusively on a subscription basis. By subscribing, you agree to pay the applicable subscription fees for the tier you select.

Payment Details:

Subscription fees will be automatically billed at the start of each billing cycle.
All subscription payments must be made in full to maintain uninterrupted access to our services.

Returned Payments: In the event of a returned payment, your subscription will be suspended within 14 days of non-payment. You will receive a notification regarding the suspension.

Resuming Services: Once the outstanding payment has been collected, your services will resume promptly. Please ensure your payment information is up to date to avoid any disruption in service.

Direct Debit: All of our recurring payments are collected by Direct Debit. You will always receive a notification by email to inform you that your payment is due and the date it will be collected.

Cancellation of Subscription

You may cancel your subscription at any time. Upon cancellation, you have two options:

Immediate Cancellation: End your subscription immediately, forfeiting any remaining access.

(This option means you will lose access to services immediately, and your website will be removed from our servers as soon as we have confirmed your instruction.)

End of Billing Cycle: Keep services active for the remainder of the billing cycle, with access ending automatically at that time.

No Refund Policy

All subscription fees paid are non-refundable. Once a payment has been processed, you will not be entitled to any refund for the subscription, regardless of whether you choose to cancel your account or if the services have been partially used. We encourage you to review your subscription options carefully before completing your purchase.

As a valued client we have made it very easy for you to cancel your subscription if you feel you no longer require our services.

Spelling, Grammar, and Proofreading

While we’re here to help bring your vision to life, we ask that You, Our Client take responsibility for carefully reviewing and approving all text on Your website.

This includes checking for:

Spelling and Grammar: Ensure that all text accurately reflects Your brand’s voice and messaging.
Accuracy of Content: Verify that any information provided is correct and up-to-date.

Once approved, we’ll integrate the text into Your website as-is. If any revisions are needed after publishing, we’re happy to assist, but additional edits may be subject to our usual service fees.

Images and Copyright

We’re happy to include Your images in Your website design and any social media content we may manage on Your behalf. However, it is Your responsibility to ensure that You have the necessary rights and permissions to use any images You provide.

By supplying images to us, You confirm that:

You Own or Have Permission to Use the Images: You either own the images or have obtained the appropriate licenses or permissions to use them.
You Are Responsible for Copyright Compliance: We are not liable for any copyright claims or issues related to images You supply. If questions arise, You may be asked to provide proof of permission or ownership for any images used.

If any concerns about image copyright arise, please let us know, and we can help guide You on finding appropriate, licensed images if needed.

Termination of Service

We reserve the right to terminate or suspend your access to our website and services at any time, without notice or liability, if you breach these terms of service or if we believe your actions may harm our website or other users.

You may also terminate your access to our services at any time by cancelling your account through your account control panel. Upon termination, you will no longer have access to our services, and any data associated with your account may be permanently deleted.

If we terminate your access for any reason other than your breach of these terms, you will have the option to keep your services active until the end of your current billing cycle, but no refunds will be provided for any unused time.

Limitations of Liability

To the fullest extent permitted by law, we will not be liable for any loss or damage arising from your use of our website or services, including but not limited to:

Any indirect, incidental, special, or consequential loss or damage;
Loss of profits, revenue, or anticipated savings;
Loss of data or goodwill; or
Any claim or liability arising out of or in connection with your use of our website or services.

Our total liability to you for any claim arising out of or in connection with these terms of service shall be limited to the amount you paid us for the services in question during the 12 months prior to the claim.

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.

Indemnification

You agree to take responsibility for any claims that arise from your use of our website and services

Your use of our website and services.
Your violation of these terms of service.
Your infringement of any third-party rights, including intellectual property rights.
Any claim that arises from your actions or omissions.

This obligation will survive the termination of your account and these terms of service.

Limited warranties

We do not guarantee or make any representations regarding:

the completeness or accuracy of the information available on our website;
whether the material on the website is current or up to date;
the uninterrupted or faultless operation of the website; or
the continued availability of the website or any service offered on it.

We reserve the right to modify or discontinue any or all of our website services and to cease publication of our website at any time, at our sole discretion, without prior notice or explanation. Except as expressly stated in these terms of service, you will not be entitled to any compensation or payment if we discontinue or alter any website services or if we stop publishing the website.

To the fullest extent permitted by applicable law and subject to the above, we exclude all representations and warranties relating to these terms of service, our website, and your use of our website.

Report Abuse

If you become aware of any unlawful material or activity on our website, or any material or activity that violates these terms of service, please inform us.

You can report any such material or activity by sending us an email at [insert email address]. Your input is valuable to us, and we appreciate your help in keeping our website safe and compliant.

Breaches of Terms of Service

If you breach these terms of service, or if we reasonably suspect that you have done so, we reserve the right to take any of the following actions without prejudice to our other rights:

Issue one or more formal warnings.
Temporarily suspend your access to our website.
Permanently prohibit you from accessing our website.
Initiate legal action against you, whether for breach of contract or otherwise.
Delete your account on our website.

Third Party Websites

Our website may contain hyperlinks to other websites that are owned and operated by third parties. These hyperlinks are provided for your convenience, but they do not constitute recommendations or endorsements of those websites.

We do not have control over the content of third-party websites, and we cannot accept any responsibility for them. By using these links, you acknowledge that we are not liable for any loss or damage that may arise from your use of such websites.

Trade Marks

Sticks Like Shit, our logos, and our other registered and unregistered trademarks belong to us. We do not give permission for the use of these trademarks, and such use may constitute an infringement of our rights.

The third-party registered and unregistered trademarks or service marks on our website are the property of their respective owners. Unless stated otherwise in these terms of service, we do not endorse and are not affiliated with any of the holders of such rights, and as such, we cannot grant any licence to exercise these rights.

Amendments to Terms

We may update or amend these terms of service from time to time to reflect changes in our services, legal requirements, or other relevant factors.

Any changes will be effective immediately upon posting on our website. We will notify you of significant changes where required, but we encourage you to review these terms regularly to stay informed about our current policies.

By continuing to use our website and services after any amendments, you agree to be bound by the revised terms of service.

Assignment

We reserve the right to assign, transfer, sub-contract, or otherwise deal with our rights and obligations under these terms of service at any time without your consent.

You may not assign, transfer, sub-contract, or otherwise deal with any of your rights or obligations under these terms of service without our prior written consent.

Governing Law

These terms of service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

No Animals Were Harmed in the Making of These Terms and Conditions

Rest assured, we’ve crafted these terms with care and consideration. No animals were harmed in the process—unless you count that barking dog down the road who’s been on a mission to disrupt our writing flow!

Our Details

This website is owned and operated by Sticks Like Shit.

Our principal place of business is located at 16 Surbiton Road, Manchester, M40 2UU.

You can contact us in the following ways:

By post, using the address provided above.
By telephone, at the contact number listed on our website.
By email, at the email address provided on our website.

Copyright Notice

Unless otherwise stated in these terms, we and our licensors hold all copyright and intellectual property rights for our website and all material on it. These rights are fully reserved and protected.

This notice was last reviewed on the 27th October 2024.