subscription terms

Introduction - subscription terms

Our susbcription terms are clear and easy to read. At Sticks Like Shit, all our services are subscription-only. That’s why we’ve created these “Subscription Terms,” so you know exactly what to expect from us. Our subscriptions are designed with you in mind, providing an easy and flexible way to access everything from website design to content management services. Whether you’re a start-up aiming to establish your online presence or an established business looking to elevate your brand, our subscription plans offer a variety of features tailored to meet your needs.

We believe in keeping things straightforward and hassle-free. Our service provides you with flexibility without the burden of long-term contracts. With us, you can enjoy the freedom of a month-to-month plan, allowing you to focus on your business while we take care of your website. Start or cancel your service whenever it suits you, giving you the freedom to concentrate on what really matters—growing your business. Join us, and let’s create something amazing together!

At Sticks Like Shit, we’re always working to improve our services. We value your feedback and continuously refine our offerings to meet your evolving needs. Your satisfaction is our priority, and we’re committed to providing the best possible experience as we work together to grow your online presence.

Subscription Levels

We offer a variety of subscription levels, each featuring at least three tiers. This approach allows us to provide exceptional value and flexibility while keeping our services affordable and accessible to all our clients. Whether you’re just starting out or aiming to enhance your online presence, our subscription tiers are thoughtfully designed to meet a range of needs and budgets, ensuring you get exactly the level of support, value, and features you need.

All of our subscriptions, togther with the features they offer are available on our website by visiting: stickslikesh.it/subscriptions

Billing and Payment

At Sticks Like Shit, we strive to keep our billing process transparent and straightforward. Here’s an overview of our payment terms:

Payment Frequency: Your subscription is billed every 30 days, with payments processed automatically at the start of each billing cycle. This ensures uninterrupted service and consistent access to your chosen plan.
Payment Processing: Payments are made via Direct Debit in Pounds Sterling (GBP). You may select a preferred payment date at signup, and you can request adjustments to this date after the first 90 days of service. To avoid any disruption, please ensure your payment details are kept up-to-date.
Currency and Exchange Rates: All charges are processed in GBP. If you are paying in a non-GBP currency, you may incur additional charges due to exchange rate fluctuations or conversion fees. It is the client’s responsibility to understand and account for these potential costs.
Overdue Payments: If a payment fails or is missed, a grace period may apply, after which your account could be suspended. We will notify you of any failed payments, and service will resume once payment is received. Please reach out to our support team if you need assistance with an overdue balance.

We believe in making billing as straightforward as possible. Should you have any questions regarding billing or payment, our support team is here to help!

Automatic Renewal

All subscriptions with Sticks Like Shit operate on a 30-day rolling contract, meaning any subscription you purchase automatically renews every 30 days. This recurring setup allows you to maintain uninterrupted access to our services without the need to re-subscribe manually.

We’ll always notify you before your next month’s subscription payment is due, so you’re fully aware of the upcoming charge. This way, you can continue enjoying our services without worry, with the flexibility to make any adjustments as needed.

Upgrades and Downgrades

You can upgrade or downgrade your subscription at any time to better suit your needs. Changes will take effect at the start of your next billing cycle. Please note that any further upgrades or downgrades can only occur after you’ve completed at least 90 days on your current subscription plan. This policy ensures we can provide consistent service while accommodating your evolving needs.

Support and Maintenance

All our subscription plans come with tailored levels of support and maintenance, aligned with the value each plan offers. Our goal is to empower your business by providing the support you need to develop your website and strengthen your online presence, embodying our mission to “Always Be Helping.”

Our maintenance work is continuous and often runs smoothly in the background, so most clients won’t even notice it’s happening. This includes updates to web hosting, regular backups, and software upgrades to keep your website secure and fully functional. We proactively manage website security to minimize risks and protect your business from potential disruptions.

Data Ownership

We want to make canceling your subscription as smooth and amicable as possible. The data we’ve created together is yours to keep, including content and assets associated with your website, except for any licensed images we may have provided. If you’d like to continue using these images, we’re happy to guide you on how to obtain them under separate licensing.

Please note that certain services we provide—such as security, maintenance, and some software applications—are not transferable. Once your subscription ends, it’s the client’s responsibility to establish comparable measures to keep their website stable, secure, and protected for both their data and that of their visitors. Sticks Like Shit is not liable for any potential losses or issues that arise after your subscription has been canceled.

Our service is designed to deliver value across three key areas: helping grow your online presence, providing ongoing support, and managing essential maintenance. We aim to keep clients with us based on the value we bring—not through restrictive contracts. So, if you decide to move on, we’re here to help make the transition as seamless as possible.

Cancellation Policy

Clients may cancel their subscription at any time by submitting a written cancellation request from the registered email address associated with their account.

Upon receipt of your cancellation email, we will confirm your cancellation via return email.

Clients have two options upon cancellation:

Immediate Cancellation: Access to all services, including your website and related features (such as email accounts), will end immediately upon cancellation. No proration or refunds will be provided for the unused portion of the billing cycle.
End of Billing Cycle Cancellation: Clients can choose to continue using our services until the conclusion of the current billing cycle. After this period, the subscription will automatically terminate. This option allows clients to enjoy full access until the end of the paid term, but, again, no refunds are offered.

Service Downtime or Limitations

While we aim to minimise disruptions, occasional downtime for maintenance or upgrades may be necessary. We’ll always strive to inform you of any planned downtime in advance. However, in the case of unplanned issues or emergencies, we will work to restore services as quickly as possible.

Custom Work or Additional Services

If you require custom work or additional services beyond the scope of your subscription plan, we will provide you with an estimate and timeline for approval. Additional fees may apply for any work not covered under your subscription.

Data Backup or Export Upon Cancellation

Upon cancellation, clients may request a backup of their website content and data. Please submit your request at least 7 days prior to your cancellation date, and we will provide you with the necessary files for export.

Legal Considerations

Liability and Force Majeure

Sticks Like Shit is not responsible for any service interruptions or delays caused by circumstances beyond our control, including but not limited to natural disasters, internet outages, or third-party service failures. Under no circumstances shall Sticks Like Shit be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.

Dispute Resolution or Escalation Process

If you have any disputes regarding your subscription, or these subscription terms please contact us in writing at info@stickslikesh.it. We will work with you to resolve any issues as quickly as possible. If a resolution cannot be reached informally, we may seek to resolve the dispute through formal mediation or arbitration processes, as outlined in our Terms of Service.

Contact Us

If you have any questions about these Subscription Terms, feel free to reach out to our support team at info@stickslikesh.it.

This Subscription Terms was last updated on: 27th October 2024.