payment terms
Payment Terms Introduction
At Sticks Like Shit, we believe that clear, transparent payment terms are essential for building trust and making it easy for you to understand how our subscription model works. We’ve taken care to remove any unnecessary jargon, so you can focus on what matters: growing your business with a beautifully designed, fully supported website.
Below, you’ll find all the details of our billing process, payment options, and policies, all laid out in plain English. Our goal is to make sure you have full confidence in every part of your subscription, from billing dates to any changes in your plan.
Billing Start Date and Frequency
Billing starts on the first day we begin work on the client’s website. Each subscription requires a minimum commitment of 30 days and automatically renews every 30 days. Clients will be billed on the same day each billing cycle unless they cancel their subscription before the renewal date.
Clients can select a preferred billing date, which must be kept for a minimum of 90 days before a new preferred billing date can be requested.
Example: Your subscription will renew each month on the anniversary of your chosen billing date.
Automatic Renewal
All subscriptions are automatically renewed at the end of each billing cycle. Clients will receive a reminder notice prior to renewal, detailing the upcoming charge. By subscribing, clients agree to this automatic renewal unless they choose to cancel their subscription in accordance with our cancellation policy.
Recurring Payment Authorisation
Clients authorise recurring charges via Direct Debit to their designated bank account for the duration of their subscription. This authorisation remains in effect until the client cancels the subscription or updates their payment method. Timely payment is essential to maintain access to services. Failure to process the Direct Debit due to insufficient funds or an invalid account may result in a suspension of services until payment is successfully processed.
Client Responsibility for Payment Method
Clients are responsible for maintaining valid payment information in their account settings. If a payment fails due to an expired or invalid payment method, clients must update their details promptly. Failure to do so may result in service interruptions.
Payment Dates and Methods
Payments for all subscriptions will be processed exclusively via Direct Debit. Clients can select a payment date that suits them; however, due dates can only be changed after 90 days have passed since the start of the subscription. Payments are due at the beginning of each billing cycle. Clients will receive confirmation upon successful transaction processing. It is the client’s responsibility to ensure that their Direct Debit information is valid and up to date to avoid disruption in service.
Promotions and Discounts
Promotional rates may be offered at our discretion. These promotions are typically time-limited and may not apply to all subscription tiers. Clients must adhere to the terms of any promotional offers, and after the promotion ends, standard rates will apply unless otherwise specified.
Trial Periods and Initial Payment
If a trial period is offered, clients will not be charged until the trial concludes. Upon the trial’s end, clients will automatically be billed for the chosen subscription plan unless they cancel before the trial period ends. Clear communication will be provided regarding the transition from the trial to the paid subscription.
Refund Policy
We maintain a strict no-refund policy for all subscription services. By subscribing, clients acknowledge that all payments are final, covering access to our services for the agreed billing period.
Price Adjustments
We review our prices annually to ensure we continue to provide valuable and effective services. Clients will receive a 100-day notice before any price increase, which will take effect on the 31st of March each year. We aim to send all annual price increase notifications within the first week of December of the previous year, giving clients ample time to review the updated rates.
Subscription Tier Changes
Clients may change their subscription tier at any time to suit their needs. However, to maintain consistency of service and ensure proper allocation of resources, any change in subscription tier requires a minimum commitment of 90 days before switching to another tier. Any changes requested will take effect at the start ofthe new 30 day billing cycle.
Details of Changes:
- Upgrading: If you choose to upgrade to a higher subscription tier, the new services and features will be available once the 90-day minimum commitment has been met for your current tier.
- Downgrading: Should you wish to downgrade to a lower subscription tier, this change will take effect after your current 90-day commitment period ends.
If you have questions about your eligibility to change tiers or wish to discuss your options, please reach out to our support team for assistance.
Subscription Payments
Our services are offered exclusively on a subscription basis. By subscribing, you agree to pay the applicable subscription fees for the tier you select.
Payment Details:
- Subscription fees will be automatically billed at the start of each billing cycle.
- All subscription payments must be made in full to maintain uninterrupted access to our services.
Returned Payments
In the event of a returned payment, your subscription will be suspended within 14 days of non-payment. You will receive a notification regarding the suspension. It’s the clients responsinility to provide an updated payment method promptly to avoid disruption. If payment is not received within 14 days of the first failed payment, access to all services may be suspended until the account is in good standing.
Resuming Services
Once the outstanding payment has been collected, your services will resume promptly. Please ensure your payment information is up to date to avoid any disruption in service.
Direct Debit
All of our recurring payments are collected by Direct Debit. You will always receive a notification by email to inform you that your payment is due and the date it will be collected.
Account Deletion
If payments remain outstanding on your account for a continuous 90 days, we reserve the right to delete your account from our system. This action includes the removal of your website, any related content, and all associated email accounts. We cannot be held responsible for any damages or losses resulting from non-payment.
Price Adjustments
We review our prices annually to ensure we continue to provide valuable and effective services. Clients will receive a 100-day notice before any price increase, which will take effect on the 31st of March each year. We aim to send all annual price increase notifications within the first week of December of the previous year, giving clients ample time to review the updated rates.
Currency and Exchange Rates
All payments are processed in Pounds Sterling (GBP). Clients who are billed in a different currency may incur additional fees due to exchange rate fluctuations or conversion charges. It is the client’s responsibility to understand these potential costs and any implications on their overall subscription fees.
Data Privacy for Payment Information
Clients can choose to adjust their subscription tier at any time, whether upgrading to a higher tier or moving to a lower one. Please note that the current prices for each tier are always available on our website for your reference.
We also encourage clients to bear in mind that changing tiers will impact the level of service provided. Higher tiers deliver more comprehensive features and support, while lower tiers may offer fewer services, according to the structure of each option.
Termination for Non-Compliance
We reserve the right to terminate a subscription without refund if a client is found to be in violation of our Terms and Conditions, including failure to comply with payment obligations. Clients will be notified of such actions and given the opportunity to resolve any issues before termination.
Cancellation Policy
Clients may cancel their subscription at any time by submitting a written cancellation request from the registered email address associated with their account.
Upon receipt of your cancellation email, we will confirm your cancellation via return email.
Clients have two options upon cancellation:
- Immediate Cancellation: Access to all services, including your website and related features (such as email accounts), will end immediately upon cancellation. No proration or refunds will be provided for the unused portion of the billing cycle.
- End of Billing Cycle Cancellation: Clients can choose to continue using our services until the conclusion of the current billing cycle. After this period, the subscription will automatically terminate. This option allows clients to enjoy full access until the end of the paid term, but, again, no refunds are offered.
Payment Disputes
If a client disputes a charge, they must contact our support team within 30 days of the transaction date. We will investigate the dispute and work toward a resolution. Clients should be aware that our no-refund policy applies, even in cases of disputed charges unless otherwise specified.
This notice was last reviewed on the 27th October 2024.
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